Privacy Policy

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Last Updated: October 3, 2026

Partners in PROMISE (“Partners in PROMISE,” “PiP,” “we,” “us,” or “our”) is committed to respecting and protecting the privacy of the military-connected families, members, donors, partners, research participants, and other individuals who interact with our organization.

This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit our website, submit a form, participate in a program or research initiative, access member resources, make a donation, subscribe to communications, or otherwise interact with Partners in PROMISE.

Because our mission includes supporting military families of children with disabilities and special education needs, some of the information voluntarily provided to us may include sensitive information about children. We recognize the importance of protecting this information and describe our practices below.

1. Information We Collect

The information we collect depends on how you interact with Partners in PROMISE and may include:

Personal and contact information, such as your name, email address, telephone number, mailing address, military affiliation, relationship to a child, and other contact or demographic information you choose to provide.

Information about children and families, which may include a child's name, age, date of birth, grade level, school information, disability or special needs, diagnosis, educational history, special education services, Individualized Education Program (IEP) or Section 504 information, Exceptional Family Member Program (EFMP) information, accommodations, experiences with schools or service providers, family circumstances, and other information voluntarily provided by a parent, guardian, or authorized adult.

Program and support information, including information submitted when requesting mentorship, resources, advocacy support, program participation, training, events, or other assistance.

Research and survey information, including responses submitted through surveys, questionnaires, interviews, focus groups, research projects, or other data-collection initiatives.

Account and membership information, including information used to establish and administer an account, provide access to member-only resources, maintain saved resources, or manage participation in PiP programs.

Communications, including messages, questions, feedback, testimonials, stories, and other information you voluntarily send to us.

Donation information, such as your name, contact information, donation amount, donation history, transaction information, and information necessary to acknowledge your contribution.

Technical and usage information, such as IP address, browser and device information, approximate location derived from IP address, referring website, pages viewed, links clicked, time spent on the website, and other website activity.

We ask users not to submit Social Security numbers, financial account credentials, passwords, or other information that is unnecessary for the applicable program or service.

2. Information About Children

Partners in PROMISE's mission involves supporting families of children with disabilities and special education needs. As a result, our programs and forms may intentionally request information about a child.

This information may include a child's:

Name and age
Grade level and educational information
Disability, special need, or diagnosis
IEP, Section 504, or special education status
EFMP-related information
Accommodations or services received
Educational or developmental needs
Experiences with schools, school districts, military transitions, or service providers
Other information necessary to understand the family's circumstances and provide appropriate resources, programs, research opportunities, or support

This information is intended to be submitted by a parent, legal guardian, or other adult authorized to provide the information, rather than directly by a child.

Our website and online forms are not directed to children under 13 for the purpose of independently collecting their personal information. We do not knowingly ask children under 13 to independently create accounts or submit personal information without appropriate adult involvement.

If you believe that a child has submitted personal information directly to Partners in PROMISE without appropriate parental or guardian involvement, please contact us so that we can review and, where appropriate, delete the information.

3. Sensitive Information

Information concerning disabilities, diagnoses, special education services, and a child's educational or developmental needs can be particularly sensitive.

Partners in PROMISE may collect this information when reasonably necessary to:

Provide requested programs, resources, mentorship, or assistance
Understand a family's needs or experiences
Connect families with relevant information or resources
Conduct research concerning military-connected families
Identify trends and systemic challenges
Improve our programs and services
Inform advocacy, policy recommendations, education, and research
Evaluate the impact of our work

Providing this information is voluntary unless a particular piece of information is necessary to participate in a specific program or service.

We ask families to provide only the information reasonably necessary for the applicable request, program, survey, or service.

4. How We Collect Information

We may collect information through:

The Partners in PROMISE website
Wix forms and member features
Jotform forms
Google Forms
Surveys and research questionnaires
Program and event registrations
Member accounts
Email communications
Mailchimp subscriptions and communications
Donation forms
Zeffy
Meetings, interviews, or program participation
Other interactions with Partners in PROMISE

Third-party platforms used to collect information may process information according to their own privacy policies and terms.

For example, Wix specifically advises site owners that information entered on their sites can be collected and stored and that third-party analytics and applications may use their own tracking technologies. Wix Help Center

5. How We Use Information

We may use information we collect to:

Respond to requests for information, assistance, or resources
Provide special education mentorship and family support
Administer programs, events, workshops, training, and other services
Operate and administer membership and member resources
Communicate with families, members, donors, volunteers, partners, and supporters
Process and acknowledge donations
Send newsletters and organizational updates
Conduct surveys and research
Develop research reports and educational resources
Understand the experiences and needs of military-connected families
Identify trends affecting military families and children with disabilities
Inform policy and advocacy efforts
Evaluate and improve our programs
Measure our organizational impact
Maintain organizational records
Operate, analyze, secure, and improve our website
Prevent fraud, abuse, or security incidents
Comply with applicable legal, regulatory, tax, accounting, and reporting requirements
Protect the rights, safety, and security of Partners in PROMISE, our community, and others

We may also aggregate or de-identify information so that it does not reasonably identify a particular child, family, or individual.

6. Research, Surveys, and Advocacy

Research and data-informed advocacy are central to Partners in PROMISE's mission.

Information collected through surveys, questionnaires, interviews, focus groups, research projects, programs, and similar initiatives may be analyzed to identify trends, understand the experiences of military-connected families, develop resources, inform policymakers, educate stakeholders, and advocate for systemic improvements.

When we publicly share reports, research findings, presentations, statistics, advocacy materials, or similar publications, we may use aggregated or de-identified information where appropriate.

We will not intentionally identify an individual child or family in a publicly distributed research report or advocacy publication without appropriate authorization, except as otherwise disclosed in connection with the applicable research activity or required by law.

Certain research projects may have their own consent forms, privacy notices, participation agreements, or confidentiality provisions. When provided, those terms apply in addition to this Privacy Policy.

7. Donations and Zeffy

Partners in PROMISE uses Zeffy to facilitate online donations and certain fundraising transactions.

When you donate, your payment and transaction information is processed through Zeffy and its payment-processing infrastructure. Partners in PROMISE may receive donor information including your name, email address, mailing address, donation amount, donation history, and transaction-related information.

Zeffy states that nonprofits can access donor information through their dashboards, while Zeffy itself does not store or process donors' complete credit-card information. Zeffy Help Center

Partners in PROMISE does not directly store complete payment-card information processed through Zeffy.

Read Zeffy's Privacy Policy

We may use donor information to process and acknowledge contributions, issue or facilitate receipts, maintain financial and tax records, communicate with donors, conduct fundraising activities, and comply with legal requirements.

Partners in PROMISE does not sell donor information.

8. Email Communications and Mailchimp

Partners in PROMISE may use Mailchimp to manage newsletters, email subscriptions, campaigns, and other communications.

If you subscribe to our communications or otherwise authorize us to contact you, information such as your name, email address, communication preferences, and engagement with emails may be processed through Mailchimp.

Mailchimp's Privacy and Legal Policies

You may unsubscribe from marketing or promotional emails using the unsubscribe link provided in those communications.

We may still send necessary administrative or transactional communications relating to a program, account, donation, registration, or request you initiated.

9. Forms and Third-Party Form Providers

Partners in PROMISE uses Wix, Jotform, and Google Forms to collect information through various forms, applications, surveys, questionnaires, and program registrations.

Information submitted through these services may be processed and stored by the applicable provider in addition to Partners in PROMISE.

Jotform, for example, states that it does not sell or lease personal information and describes its use of service providers to operate its services. Jotform

Because some PiP forms collect sensitive information concerning children, families should review the information requested and provide only information relevant to the applicable program, research activity, or request.

10. Website Analytics, Cookies, and Tracking Technologies

Partners in PROMISE and our service providers may use cookies, pixels, analytics tools, and similar technologies to understand website usage and improve our services.

Our website may use technologies provided by or associated with:

Wix
Google
Meta
GoDaddy
Other website, hosting, security, or analytics providers used from time to time

These technologies may collect information such as IP address, device information, browser information, pages viewed, referring websites, approximate location, website interactions, and identifiers associated with cookies or devices.

Wix, for example, provides analytics concerning site behavior, traffic sources, form activity, visitor types, devices, and other website interactions. Wix Help Center

Depending on your browser, device, and location, you may be able to control certain cookies through browser settings or a cookie-consent tool available on our website.

Disabling certain cookies may affect website functionality.

11. How We Share Information

Partners in PROMISE does not sell personal information for monetary compensation.

We may disclose information when reasonably necessary to:

Service providers. We use third-party providers to operate our website, collect forms, process donations, communicate with users, analyze website traffic, store information, and perform other organizational functions. These may include Wix, Zeffy, Mailchimp, Jotform, Google, Meta, and GoDaddy.

Program or research partners. We may disclose information to organizations or individuals assisting with a specific program, research project, event, or initiative when reasonably necessary and consistent with applicable notices or consent.

Professional advisers. Information may be provided to attorneys, accountants, auditors, insurers, consultants, or other professional advisers when necessary.

Legal and safety purposes. We may disclose information when we reasonably believe disclosure is required by law, subpoena, court order, governmental request, or other legal process, or when necessary to protect the rights, property, safety, or security of Partners in PROMISE or others.

Organizational transactions. Information may be transferred as part of a merger, restructuring, reorganization, transfer of assets, or similar organizational transaction where permitted by law.

Third parties may independently process information according to their own privacy policies and terms.

12. Member Portal and Accounts

Certain Partners in PROMISE resources may be available only to registered members.

We may collect and process information necessary to create and authenticate accounts, administer membership, provide member-only resources, maintain saved resources or preferences, and operate member features.

Members are responsible for protecting their account credentials and should notify Partners in PROMISE if they believe their account has been accessed without authorization.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

We also rely on third-party technology providers to maintain security controls for information processed through their systems.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

14. Data Retention

Partners in PROMISE retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate organizational, programmatic, research, legal, financial, tax, reporting, security, and recordkeeping purposes.

Retention periods may differ depending on the nature and sensitivity of the information and the reason it was collected.

When personal information is no longer reasonably necessary, we may delete, destroy, anonymize, or de-identify it consistent with our policies and applicable law.

15. Your Privacy Choices and Requests

You may contact Partners in PROMISE to request, where appropriate, that we:

Provide information about personal information we maintain concerning you or your child
Correct inaccurate information
Update your contact information
Delete certain personal information
Withdraw from certain communications
Address concerns regarding our handling of information

We may need to verify your identity or, for information concerning a child, your authority to make the request.

Certain information may need to be retained for legal, financial, tax, research-integrity, security, recordkeeping, or other legitimate organizational purposes.

16. Stories, Photographs, Testimonials, and Media

Partners in PROMISE may invite families and community members to voluntarily share stories, photographs, videos, testimonials, or other content.

Submitting information privately through a support form, survey, research form, member portal, or other private channel does not by itself authorize Partners in PROMISE to publicly identify a child or family or publish their photograph, story, diagnosis, or other personal information.

When appropriate, separate authorization or consent will be obtained for identifiable public-facing stories, testimonials, photographs, videos, or similar materials.

Any separate media release, research consent, testimonial authorization, or other agreement will govern the uses described in that agreement.

17. Third-Party Websites

Our website may contain links to websites or services operated by organizations that Partners in PROMISE does not control.

This Privacy Policy does not govern the independent privacy practices of those third parties. We encourage users to review the privacy policies of third-party services before submitting personal information.

18. International Users

Partners in PROMISE is a United States-based nonprofit organization primarily serving the U.S. military-connected community.

Information submitted through our website or third-party providers may be processed or stored in the United States or other jurisdictions in which our service providers operate.

Privacy laws in those jurisdictions may differ from those in your place of residence.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our programs, technology, third-party services, information practices, or legal requirements.

When we update this policy, we will revise the “Last Updated” date above. We may provide additional notice of material changes when appropriate.

20. Contact Us

If you have questions about this Privacy Policy, have concerns regarding your information or your child's information, or would like to make a privacy request, please contact:

Partners in PROMISE
INFO@PARTNERSINPROMISE.ORG